Quality Assurance Officer
Job Type Full-timeDescriptionJob
Summary:
Responsible for auditing the accuracy and timeliness of documentation and records in accordance with the Department of Labor (DOL) and Insights Training Group, LLC guidelines to assure that quality control standards are achieved.
Duties:
Assists in developing, coordinating, implementing, and maintaining Total Quality Management processes that focus on problem-solving, issue resolution, cost reduction, continuous quality improvement, and organizational and operational excellence.
Keeps current with all Department of Labor, Job Corps Program Notices, Information Notices and PRH change notices to ensure compliance.
Responsible for interpreting and implementing quality assurance standards in all departments.
Documents internal audits and other quality assurance activities.
Evaluates audit findings and implement appropriate corrective actions steps.
Collects and compiles statistical quality data and analyze data to identify areas for improvement in the quality system.
Prepares reports to communicate outcomes of quality activities and audits.
Identify department training needs and organize training to meet DOL quality standards.
Evaluates a variety of audit functions to ensure quality and contract compliance with company polices DOL requirements and or State/Federal regulations.
Audits information for quality in the Administration, Outreach and Admissions, Career Transition, Career Development, Career Success departments.
Audit center Safety and Security records including COVID-19 documentation.
Assists in monitoring staff productivity and provides related reports.
Prepares monthly reports in a timely manner.
Models, mentors and monitors appropriate career success skills.
Adheres to required property controls policies and procedures.
Maintains good housekeeping in all areas and complies with safety practices.
Helps students become more employable through continuous reinforcement.
Maintains accountability of assigned property, adheres to safety practices, and performs safety inspections in area of responsibility.
Works to ensure performance management standards and goals are met.
Complies with all Department of Labor (DOL) guidelines, Office of Federal Contract Compliance Programs (OFCCP) regulations, Job Corps notices and bulletins, and Insights Training Group, LLC policies and procedures.
Other duties as assigned.
Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; computer literacy specifically Internet, Email, Microsoft Word, Excel and Outlook; Ability to work evening hours and periodic weekends; ability to travel periodically.
Experience:
One (1) year quality assurance experience preferred.
Must possess strong administrative and organizational skills, including records audit and review, computer proficiency with various software programs to include Word, Excel and database software products.
Must display excellent communication skills and the ability to make observations/gather data, analyze and draw conclusions.
Education:
Bachelor's degree preferred.
Degree may be waived by extensive and directly related experience.
Certificates, Licenses, Registrations:
Valid State driver's license and current automobile liability insurance coverage.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand and walk; to reach with hands and arms and talk and listen.
The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell.
The employee must be able to occasionally lift and /or move up to 20 pounds.
Specific vision capabilities required by this job includes close vision, distance vision and peripheral vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is occasionally exposed to outdoor weather conditions.
The noise level can vary from moderate to loud.
This job description is not intended to be all-inclusive.
Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.
The company reserves the right to revise or change job duties as business requirements dictate.
It is mutually agreed that the job description does not constitute a written or implied contract of employment.
It is also understood that the company reserves the right to change work schedules as required, including overtime.
Recommended Skills Administration Auditing Business Requirements Career Development Communication Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Responsible for auditing the accuracy and timeliness of documentation and records in accordance with the Department of Labor (DOL) and Insights Training Group, LLC guidelines to assure that quality control standards are achieved.
Duties:
Assists in developing, coordinating, implementing, and maintaining Total Quality Management processes that focus on problem-solving, issue resolution, cost reduction, continuous quality improvement, and organizational and operational excellence.
Keeps current with all Department of Labor, Job Corps Program Notices, Information Notices and PRH change notices to ensure compliance.
Responsible for interpreting and implementing quality assurance standards in all departments.
Documents internal audits and other quality assurance activities.
Evaluates audit findings and implement appropriate corrective actions steps.
Collects and compiles statistical quality data and analyze data to identify areas for improvement in the quality system.
Prepares reports to communicate outcomes of quality activities and audits.
Identify department training needs and organize training to meet DOL quality standards.
Evaluates a variety of audit functions to ensure quality and contract compliance with company polices DOL requirements and or State/Federal regulations.
Audits information for quality in the Administration, Outreach and Admissions, Career Transition, Career Development, Career Success departments.
Audit center Safety and Security records including COVID-19 documentation.
Assists in monitoring staff productivity and provides related reports.
Prepares monthly reports in a timely manner.
Models, mentors and monitors appropriate career success skills.
Adheres to required property controls policies and procedures.
Maintains good housekeeping in all areas and complies with safety practices.
Helps students become more employable through continuous reinforcement.
Maintains accountability of assigned property, adheres to safety practices, and performs safety inspections in area of responsibility.
Works to ensure performance management standards and goals are met.
Complies with all Department of Labor (DOL) guidelines, Office of Federal Contract Compliance Programs (OFCCP) regulations, Job Corps notices and bulletins, and Insights Training Group, LLC policies and procedures.
Other duties as assigned.
Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; computer literacy specifically Internet, Email, Microsoft Word, Excel and Outlook; Ability to work evening hours and periodic weekends; ability to travel periodically.
Experience:
One (1) year quality assurance experience preferred.
Must possess strong administrative and organizational skills, including records audit and review, computer proficiency with various software programs to include Word, Excel and database software products.
Must display excellent communication skills and the ability to make observations/gather data, analyze and draw conclusions.
Education:
Bachelor's degree preferred.
Degree may be waived by extensive and directly related experience.
Certificates, Licenses, Registrations:
Valid State driver's license and current automobile liability insurance coverage.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand and walk; to reach with hands and arms and talk and listen.
The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell.
The employee must be able to occasionally lift and /or move up to 20 pounds.
Specific vision capabilities required by this job includes close vision, distance vision and peripheral vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is occasionally exposed to outdoor weather conditions.
The noise level can vary from moderate to loud.
This job description is not intended to be all-inclusive.
Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.
The company reserves the right to revise or change job duties as business requirements dictate.
It is mutually agreed that the job description does not constitute a written or implied contract of employment.
It is also understood that the company reserves the right to change work schedules as required, including overtime.
Recommended Skills Administration Auditing Business Requirements Career Development Communication Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
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